The NHS is calling for patients and residents to give feedback on its non-emergency 111 phone line in a bid to improve and shape the service for the future.

The 24-hour helpline, which has met with criticism since being introduced in 2013, receives millions of calls every year.

With increasing demands on the service, the NHS wants to capture people’s views and opinions with a series of workshops including one in Aylesbury on July 31.

At the session, residents will be able to feedback thoughts on the effectiveness and efficiency of the helpline, and also ideas about how to improve it.

NHS 111 replaced the NHS Direct line in 2013 and suffered problems during its roll-out.

It has also come under fire for the advice issued and worries over a spike in the number of people attending A&E and GP surgeries after seeking advice.

The workshop takes place at Aylesbury Vale CCG Boardroom, The Gateway, Gatehouse Road, Aylesbury, HP19 8FF, from 1pm to 4pm.

Other sessions will take place across the Thames Valley, including Reading, Oxford and Windsor.

To take part email tvhub111patient@nhs.net and state which workshop you wish to attend.